Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
7.8
Location
8.3
Service
7.5
Dining
6.8
Guest reviews
7.6/10
based on 5 reviews
6.7
6.7/10 based on 248 reviews
Dorothy
United Kingdom,
March
2024
7.4/10
The hotel has a quiet environment for relaxing, with clean and spacious rooms that come with good facilities. However, the rooms are overdue for an update, the WiFi is unreliable, and the dinner buffet choices are limited.
Rooms
7.0
The rooms are clean, comfortable, and equipped with modern facilities.
Service
6.0
The staff could do with a bit of training and attitude adjustment, but they are quite friendly and helpful.
Location
8.0
The location is very good, with professional staff and a warm atmosphere, and it's not too far from the beach.
Dining
7.0
The dining options are good considering the budget, but there could be more variety, especially local Kenyan dishes.
Facilities
9.0
The hotel offers excellent facilities, including room service, laundry, and shuttle services.
Florence
United Kingdom,
February
2024
7.0/10
The hotel rooms, attended to diligently by the housekeeping staff, were truly amazing, although some listed amenities were missing. The basic rooms were unfortunately accompanied by stray cats beggaring outside tables, exacerbated by guests feeding them.
Rooms
8.0
The rooms were truly amazing and well-kept by the housekeeping staff.
Service
7.0
The service, from management down to the staff, was very helpful and polite. However, there were instances of rudeness from certain staff members.
Location
8.0
The hotel's location right on the beach and in proximity to Mombasa is great. However, the presence of stray cats and guests feeding them was a downside.
Dining
6.0
The dining experience lacked variety and closed half an hour earlier than advertised.
Facilities
6.0
The amenities need improvement to match guests' expectations.
Gerald
United States,
July
2023
8.4/10
I had such a wonderful stay at this hotel! The rooms were really beautiful, spacious, well-lit, and impeccably clean. I especially enjoyed the amazing view of the beach, especially during sunrise. The tidiness and excellent food added to the overall charm of the place. The location was convenient, not far from the Malindi road, and offered a quiet environment for ultimate relaxation.
Rooms
9.0
The rooms were really beautiful, spacious, well-lit, and housekeeping did an amazing job of ensuring the room was really clean. The beach view was simply stunning!
Service
8.0
The service at this hotel is truly amazing. The hospitality and passion to manage such an enchanting place shine through. The staff were really pleasant and accommodating.
Location
9.0
The location is probably the best thing about the hotel. It lies just outside, perfect for ocean lovers, and provides a quiet and relaxing environment. Additionally, being right on the beach was a highlight for me.
Dining
7.0
The dining experience had a wide variety catering to both vegetarians and non-vegetarians, which was great. However, there were instances where it was not as good as expected.
Facilities
9.0
The facilities at the hotel were excellent. I particularly enjoyed the peaceful and modern ambience that added to the overall experience.
John
United Kingdom,
July
2023
7.8/10
I had a pleasant stay at the hotel, with clean and comfortable rooms. The staff was very hospitable and dedicated to ensuring a memorable experience. The location was nice, right by the beach, but there was a minor issue with cockroach infestation. The dining experience offered quality food but had room for improvement. Overall, it was a good choice for the price paid.
Rooms
7.0
The room I stayed in was comfortable and clean, equipped with a safe, fridge, and television.
Service
9.0
The service I received was top-notch, with a dedicated team that truly cares about guest satisfaction.
Location
8.0
The hotel's location by the beach was fantastic, although there was a minor issue with cockroach infestation.
Dining
7.0
The dining experience offered quality food, although some dishes were below standard.
Facilities
8.0
The hotel facilities were satisfactory, providing essential amenities for a comfortable stay.